At Riya Stone Speciality Chemicals, we are committed to delivering your orders safely and efficiently across India. This Shipping & Delivery Policy outlines the terms related to order processing, dispatch, shipping and delivery of products purchased through our website.
1. SERVICEABLE LOCATIONS
We currently deliver products across most locations in India through trusted courier, transport and logistics partners.
Delivery availability may vary depending on the destination, local transport network and courier service coverage.
If a location is not serviceable, our team will contact you regarding alternative arrangements or order cancellation.
2. ORDER PROCESSING
Orders are processed only after successful payment confirmation.
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on Sundays, public holidays or non-working days will be processed on the next working day.
In certain situations, additional processing time may be required due to stock availability, quality checks, operational requirements or other unforeseen circumstances.
3. ORDER DISPATCH
Once an order has been processed, it will be dispatched through an appropriate courier, transport or logistics partner.
Customers will receive dispatch confirmation along with tracking details, where available.
The mode of shipment may vary depending on:
• Order quantity
• Product category
• Package size
• Destination
• Logistics availability
4. ESTIMATED DELIVERY TIMELINES
Estimated delivery timelines are as follows:
• Metro Cities: 2–5 Business Days
• Tier 2 & Tier 3 Cities: 3–7 Business Days
• Remote Locations: 5–10 Business Days
These timelines are estimates only and may vary depending on courier operations, weather conditions, transport disruptions and local delivery conditions.
5. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment.
From time to time, Riya Stone Speciality Chemicals may offer free shipping promotions on selected products, categories or order values.
Such promotional offers may be modified or withdrawn without prior notice.
6. DELIVERY DELAYS
While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to factors beyond our control, including:
• Courier delays
• Transport disruptions
• Weather conditions
• Natural disasters
• Government restrictions
• Public holidays
• Remote area delivery limitations
• Operational disruptions
Riya Stone Speciality Chemicals shall not be held liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.
7. DELIVERY ADDRESS ACCURACY
Customers are responsible for providing accurate and complete shipping information.
Please ensure that the following details are correct:
• Full Name
• Mobile Number
• Complete Address
• Landmark (if applicable)
• City
• State
• Pincode
Incorrect or incomplete address information may result in delivery delays, additional shipping charges or order cancellation.
8. DELIVERY ATTEMPTS
Courier partners may make one or more delivery attempts depending on their service policies.
If delivery cannot be completed due to:
• Customer unavailability
• Incorrect address
• Refusal to accept delivery
• Failure to respond to courier communications
the shipment may be returned to us.
In such cases, re-shipping charges may apply.
9. DAMAGED SHIPMENTS
Customers are advised to inspect the package immediately upon delivery.
If the package appears visibly damaged, leaking or tampered with, customers should:
• Take photographs of the package.
• Take photographs of the damaged product.
• Contact us within 48 hours of delivery.
Failure to report transit damage within 48 hours may affect claim eligibility.
10. SHORTAGE OR INCORRECT PRODUCT
If you receive:
• Incorrect product
• Missing product
• Short quantity
please notify us within 48 hours of delivery along with supporting photographs and order details.
Our team will investigate and provide an appropriate resolution.
11. BULK ORDERS
Large orders may be dispatched through surface transport, freight carriers or other logistics arrangements.
Delivery timelines for bulk shipments may differ from standard parcel shipments.
Our team may contact customers separately regarding logistics planning for large orders.
12. ORDER TRACKING
Tracking information will be shared whenever available.
Customers can contact our support team for shipment status updates if required.
13. RISK & OWNERSHIP
Ownership and risk of loss transfer to the customer upon successful delivery of the shipment at the delivery address provided during checkout.
14. CONTACT INFORMATION
Marketed By
Riya Stone Speciality Chemicals
Mobile: +91 84418 04441
Manufactured By
Shri Balaji Stone Solutions
Near Dharamkanta
Chanderiya, Chittorgarh
Rajasthan – 312001, India
Customer Support
Mobile: +91 84418 04441
15. POLICY UPDATES
Riya Stone Speciality Chemicals reserves the right to modify, update or revise this Shipping & Delivery Policy at any time without prior notice.
By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping & Delivery Policy.